HSE Management Standards for Work-Related Stress

Demands covers workload, work patterns and the working environment. Employers should ensure expectations are realistic, resources are sufficient and people can complete their work without excessive or sustained pressure.

Control concerns how much influence people have over the way they work. Employees should have an appropriate level of choice over tasks, pace, methods and working arrangements where possible.

Support covers the encouragement, resources and practical help available from managers and colleagues. Employees should know where to get help and feel able to raise concerns early without fear.

Relationships focuses on positive working relationships, fair treatment and appropriate behaviour. Employers should prevent conflict, bullying and harassment, and deal with concerns promptly, consistently and respectfully when they arise.

Role concerns whether people understand their responsibilities, priorities and reporting lines. Employers should provide clear job expectations and address conflicting or unclear duties before they cause stress or confusion.

Change covers how organisational changes are planned, explained and introduced. Employers should communicate clearly, consult affected employees and provide support before, during and after the change is fully implemented.